49 Continental States.
Alaska, Hawaii, Puerto Rico, Virgin Islands and other US Territories.
Shipping in not available to A.P.O./F.P.O and P.O. box addresses due to shipper restrictions.
At this time, we are not able to ship products outside of the United States.
ESPACE RUNNING offers you everyday FREE standard shipping on all *U.S. merchandise orders (excluding taxes) with minimum orders of $50.
* Alaska, Hawaii, Puerto Rico, Virgin Islands and other US Territories : Shipping rate is $20.00 and free shipping for orders above $150.00.
- Shipping and billing addresses must be valid U.S. addresses.
- Your billing address must exactly match the location where your credit card bill is sent.
- Returns for online orders must take place within 14 days from the original shipment date in order to receive a refund or exchange.
- Returns received more than 14 days after the date of shipment will be refused and returned to sender.
- All products being returned or exchanged must be in new condition; in original boxes and bags and must include all original hang-tags.
- *Customers are responsible for shipping cost for returns and exchanges based off wrong sizes.
- Exchanges are subject to availability.
- The goods are customer’s responsibility until they reach our warehouse, so make sure it’s packed up properly and won’t get damaged on the way.
- We are not responsible for any items that are returned to us by mistake.
- Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement.
- Refunds will not include shipping charge unless an incorrect item was shipped, or products were flawed or damaged in transit.
- Free return shipping is limited to standard delivery within the contiguous US addresses (Free return and exchange are not included Alaska, Hawaii, Puerto Rico, Virgin Islands and other US Territories.).
- If express or overnight shipping is requested on your exchange order you will be responsible for the full shipping cost.
- Entire exchange order must ship to a single address.
Return and Exchange Instructions
To return or exchange your order, follow these simple steps:
Step 1. Contact Us
- Email us, and request return or exchange. Please let us know your e-mail address to send you Pre-paid Shipping Label.
*Please note to use our pre-paid labels, shipments must be sent from the United States.
Step 2. Your Shipping Box
- You can use your original Espace box you received, or any plain, unmarked cardboard box to ship your exchange or return.
- If there is any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
Step 3. Print Pre-paid Label and fill out Return and Exchange Form
- Print out the pre-paid shipping label that you received by e-mail.
Step 4. Packing
- Package the item(s), Return and Exchange Form and Invoice.
- Attach your pre-paid shipping label to the shipping box and Seal it securely with tape (avoid covering the barcode).
Step 5. Shipping
- Drop your package at shipping carrier that we used.